optimized sales performance

When you’re one of the worlds largest luxury hotel groups, your customer service is your branding. Not only is a robust customer experience guaranteed for guests, but for strategic partners. As the organization expands its offerings, internal marketing teams sought new, strategic ways to highlight these benefits and streamline the booking process.

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By capturing data on current processes, organizational methods and content initiatives, we discovered an opportunity to create a single platform with an increased value to local and international partners. This digital platform housed video, photo and booking information which helped eliminate several steps within the communication process. The results garned optimized employee time across communications while delivering an engaging module partners could use to promote their business and services.